ButterCupp sells time-boxed access via duration passes and token packs. This policy explains when purchases are refundable.
1. Duration passes
Daily, Weekly, and Monthly passes are digital services delivered immediately on purchase. They are non-refundable once activated. If activation failed (for example, the pass never applied to your account despite a completed charge), contact us and we will remediate.
2. Token packs
Tokens are consumable credits used for voice notes, images, and premium-model messages. Unused tokens are non-refundable. If tokens were debited but the underlying job failed for a reason on our side, the system automatically refunds the ledger; if you notice a discrepancy, contact us.
3. Chargebacks
Filing a chargeback without first contacting us may result in account termination. We would much rather solve the issue directly.
4. Free chats
The 15 daily free chats are complimentary and refresh every 24 hours; they are not a purchased good and are not eligible for refund or cash equivalent.
5. How to request
Email admin@buttercupp.fun from the address on your account, including the order id and a description. We reply within 5 business days.
6. Statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of the United States or your local jurisdiction.